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Refund & Return Policy
Refund &
Return Policy
We want you to love what you buy. If something’s not right, here’s exactly how we make it right — no guesswork, no runaround.
Last updated: June 2025
Applies to: Harare, Zimbabwe
7-day return window
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Overview
At Scinex Technologies, every product we sell is inspected before it leaves our store. But we understand that things don’t always work out — whether it’s a change of mind, a fault discovered at home, or a compatibility issue. This policy explains your rights and what to expect when you need to return or exchange a purchase.
This policy applies to all purchases made at our physical Harare store and through our website at scinex.africa. It covers new products only; accessories purchased as part of a bundle are subject to the same conditions as the primary device.
Important: Keep your receipt.
All return and refund requests require proof of purchase — your physical receipt or order confirmation email. We cannot process a return without it.
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What Can Be Returned
Returns are accepted within 7 calendar days from the date of purchase or delivery. To be eligible, the item must fall within the conditions below.
Contents
Eligible
We Accept Returns
Unopened, original packaging
Defective on arrival (DOA)
Wrong item delivered
Item not as described
Device won’t power on
Significant manufacturing fault
Not Eligible
We Can not Accept
Physical damage by user
Device rooted or flashed
Liquid / water damage
Missing original accessories
Returns after 7 days
No proof of purchase
Case By Case
Assessed Individually
Change of mind (unopened only)
Software-only issues
Incompatibility with network
Cosmetic issues after use
Open-box returns
Change of mind returns
If you've changed your mind, the item must be completely unopened and in its original sealed packaging. A 10% restocking fee may apply. Software, digital content, and personalised items are not eligible for change-of-mind returns.
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How to Return a Product
Follow these steps to initiate a return. Do not send products back without first contacting us — unrequested returns will not be accepted.
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Refund Options
Once your return is approved, you can choose from the following refund methods. The original payment method is our default preference.
Store Credit ( Instant )
Swap for the same or a different item of equal or greater value. Difference is payable if applicable.
EcoCash / Mobile Money (2-3 Days)
Refunded to the original number used at purchase. Requires transaction ID for verification.
Bank Transfer (ZIPIT / RTGS) (3-5 Days)
Refunded to the original bank account. Valid ID and account confirmation required.
Card Refund (5-7 Days)
Reversed to the original debit or credit card used. Processing time depends on your bank.
Cash refunds are not available for that were not paid in Cash
We do not issue cash refunds for non-cash transactions. All refunds are processed through the methods listed above. Thank you for understanding.
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Processing Timelines
Here’s what to expect at each stage of the process once you’ve submitted your return.
Item received & logged ( Day 1 )
We confirm receipt and begin inspection
Inspection completed (1-2 Days)
Fault verified, return approved or declined
You're notified (2-3 Days )
Via WhatsApp or email with outcome and next steps
Refund or exchange processed (3-10 Days )
Depends on refund method chosen (see above)
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Exchanges
If you’d prefer to swap your item for a different model, colour, or product, exchanges are welcome within the 7-day window — subject to stock availability.
If the replacement item costs more than your original purchase, you pay the difference. If it costs less, the balance is issued as store credit. Exchanges for items outside our current stock will be treated as a refund with an option to re-purchase when back in stock.
Exchanges are our fastest option.
If you bring your item in-store, we can process the exchange the same day — no waiting for a refund to clear.
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Warranty Claims
All devices sold at Scinex Technologies come with the manufacturer’s standard warranty. Warranty periods vary by brand and product category:
All devices sold at Scinex Technologies come with the manufacturer’s standard warranty. Warranty periods vary by brand and product category:
Smartphones (12 MONTHS)
Samsung, Apple, Google Pixel, TECNO, Infinix
Laptops & Computers (12 MONTHS)
HP, Lenovo, Dell, ASUS, Acer, Apple
Audio & Wearables ( 6 MONTHS )
Earbuds, headphones, smartwatches
Accessories & Peripherals (3 MONTHS)
Chargers, cases, cables, input devices
Warranty claims must be submitted through Scinex. Do not take devices directly to third-party service centres without our written authorisation, as doing so may void the warranty. We liaise with manufacturers and authorised repair agents on your behalf.
Warranty does not cover:
Physical damage, liquid damage, unauthorised modifications, screen cracks, charging port damage from improper use, or faults arising from use outside the manufacturer's guidelines.
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Exceptions & Non-Returnable Items
Certain products cannot be returned or refunded once sold, due to hygiene, software licensing, or manufacturer restrictions. These include:
Contents
In-ear headphones or earbuds (once opened — hygiene)
Software, digital codes, and gift cards (all sales final)
Items clearly marked “Final Sale” or sold at clearance prices
Products with removed or tampered IMEI / serial number stickers
Consumable items (screen protectors applied, batteries replaced)